Delivery & Refund Policy

At SEREIN, we want every order to arrive on time and every experience to feel effortless. Here's everything you need to know about our delivery and refund process.

Delivery Policy

• All orders are processed and dispatched within 4 to 5 working days from the date of order confirmation.
• Delivery timelines may vary slightly depending on your location and courier service availability.
• Once your order is shipped, you will receive a confirmation with tracking details (if applicable) via email or WhatsApp.
• Complimentary delivery is available on orders above Rs. 7,000/-.
• Working days do not include public holidays, Sundays, or unforeseen courier delays.

Refund Policy

• Refund requests are accepted within 15 days of the delivery date.
• To be eligible for a refund, the item must be unused, unwashed, and in its original condition with all tags attached.
• To initiate a refund, please contact us at info@sereinapparel.store or WhatsApp us at +92 322 7344469 with your order number and reason for return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 working days.
• Shipping charges (if any) are non-refundable, and return shipping costs are borne by the customer unless the item received was defective or incorrect.